Drawing on the latest thinking from the Future of Work (FOW), agile, neuroscience and Human Centred Design (HCD).

Change hack 9: Untapping the hidden influencers in your organisation

Decades before telephones and any other sophisticated communication technology existed, we relied on word-of-mouth to spread the word and engage people, often by foot, horseback and more recently by sea and air travel. But not all news that travelled through these means hit the mark. We quickly learnt that it’s not just about how the message is delivered via various communication channels that’s important. We also need to pay attention to who is delivering the message. There’s some great tips on hitting the mark with our messages in our history books. Imagine we are in the year 1775 - the start of the American Revolution. Two revolutionaries, Paul Revere and William Dawes, set out on a horse

Change hack 8: Using human-centred design in change management

There’s this experience most of us have when we buy a new car. Let’s say it’s a green Volvo. Once you own it, you notice there are quite a few people around driving the same car as you. There’s a nifty scientific term for that called the Reticular Activating System, which is like a switch you activate in your brain once you dedicate attention to something. Think of it like a search function in your brain. Well, that same switch has been activated in my brain, and the search is on for all things related to Human-Centred Design. Human-Centred Design, often simply abbreviated to HCD, is also known as Design Thinking. You will see the term associated with User Experience (UX), Customer Experien

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