Drawing on the latest thinking from the Future of Work (FOW), agile, neuroscience and Human Centred Design (HCD).

Into the era of servant leadership

A couple of months ago I wrote a post on Psychological Safety and its role in supporting a collaborative environment for modern ways of working. And as we hear more about agile and new ways of working, we are also hearing more about the importance of servant leadership for optimal engagement and innovation. If we also take into the account the recent Banking Royal Commission (in Australia), we’ve seen how widespread the command and control style leadership is across the financial sector. We saw evidence of poor leadership, misaligned metrics and an absence of business ethics. Senior executives were either out of touch with the voice of the customer and the employee, or simply chose not to li

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