Drawing on the latest thinking from the Future of Work (FOW), agile, neuroscience and Human Centred Design (HCD).

Playbooks...tell me more

In the last few weeks, more people have been curious about playbooks, talked about them and asked for tips on how to create them. So, I designed an infographic with my top tips on creating your own playbook. Weโ€™ve created quite a few for clients, and more recently Dr Jen Frahm and I launched one as a publication - One of my favourite definitions of a playbook comes from the UK Government Digital Services (GDS) website: โ€œ๐˜ผ ๐™ฃ๐™ค๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก ๐™ง๐™–๐™ฃ๐™œ๐™š ๐™ค๐™› ๐™ฅ๐™ค๐™จ๐™จ๐™ž๐™—๐™ก๐™š ๐™ฉ๐™–๐™˜๐™ฉ๐™ž๐™˜๐™จ ๐™ž๐™ฃ ๐™–๐™ฃ๐™ฎ ๐™จ๐™ฅ๐™๐™š๐™ง๐™š ๐™ค๐™› ๐™–๐™˜๐™ฉ๐™ž๐™ซ๐™ž๐™ฉ๐™ฎโ€ This definition struck a cord in its reference to a range of tactics. A โ€˜rangeโ€™ suggests a playbook provides options for you to apply and โ€˜tacticsโ€™ implies

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