Not all workarounds are so visible
The well-worn shortcut through the grass. We've all seen it. Two perfectly constructed footpaths, yet a dirt track cuts across the grass between them. No one designed it. No one approved it. Yet, over time, enough people found it easier to create their own path. Organisations are full of these paths. The challenge is that most of them aren't visible. The process people follow isn't always the process that's documented When organisations design new systems, improve processes o
