You've been asked to set up an Enterprise Change Management Office. It's an exciting opportunity. Finally, there's recognition that change management needs a stronger, more coordinated presence across the organisation. But once the initial excitement wears off, another thought creeps in: Where do I actually start? Setting up an Enterprise Change Management Office (ECMO) is more than creating a framework, designing templates and launching a new service. You're building something that may not...

The well-worn shortcut through the grass. We've all seen it. Two perfectly constructed footpaths, yet a dirt track cuts across the grass between them. No one designed it. No one approved it. Yet, over time, enough people found it easier to create their own path. Organisations are full of these paths. The challenge is that most of them aren't visible. The process people follow isn't always the process that's documented When organisations design new systems, improve processes or implement...

Most organisations understand that change is ongoing and relentless. Yet many still struggle to respond quickly, implement change effectively, and sustain new ways of working. Why? Because change capability often sits within a small team of specialists rather than being embedded throughout the organisation. Organisations that thrive in times of disruption don't just have good change practitioners: they build change capability at every level. They create an ecosystem where change is...